Thanks for shopping at LEDSEQ.
If you are not entirely satisfied with your purchase, we’re here to help.
Shipping
In-stock items are typically shipped on the next business day. Pre-order or backordered items will ship on or before their posted availability date. If the availability date changes for any reason, you will receive an email notification alerting you to the new date. You may cancel pre-orders anytime by logging into your account page.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How To Return Your Item
To return an item to us, or for any questions, please contact us using form on the right side of this page or at support@ledseq.com.