flake in pixel

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  • October 1, 2014 at 8:35 pm #1477
    Willem
    Participant

    Hi there,
    I have just this week received my gameframe and love it so far!
    Unfortunately one pixel seems to have some sort of flake inside it. Is there a way to remove this?

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    October 4, 2014 at 9:04 pm #1489
    Jeremy Williams
    Keymaster

    Hi Willem,

    I’m sorry for the delay in responding, and for the flake. Looks like a sliver of the plastic mesh came loose. No big deal. You should be able to turn the Game Frame on its back (screen side up) and tap firmly on the pixel with your finger. In my experience they fall right out. Let me know if you can’t fix it.

    Jeremy

    October 4, 2014 at 9:18 pm #1490
    Willem
    Participant

    Thanks Jeremy! Fixed!

    October 7, 2014 at 9:18 pm #1495
    The Tim
    Participant

    I love that the official solution to multiple GameFrame display issues is “give it a good smack.”

    Flake in a pixel? Give it a good smack.
    Misaligned mesh? Give it a good smack.
    GameFrame seems to be developing sentience? Give it a good smack.

    Okay that last one may have been my own addition. 😉

    October 8, 2014 at 1:41 am #1497
    Jeremy Williams
    Keymaster

    I can’t argue with that, Tim. That is pretty funny. Coincidentally I treated the computer/IDE the same way when writing the code, but wasn’t as successful.

    October 21, 2014 at 4:32 pm #1533
    Willem
    Participant

    Hi Jeremy,
    so the flake made a come back and I tried your solution again. This time the flake was gone but the pixel is half discolored now(is that a proper english word?? see attached picture). Any idea how to fix this?
    Thanks,
    Willem

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    October 21, 2014 at 4:37 pm #1535
    Jeremy Williams
    Keymaster

    Hi Willem,

    It sounds like the flake fell onto the LED itself, and is distorting the light. Try turning the Game Frame on its side or front and trying to tap/shake the flake away.

    If you wish, you’re welcome to return it so I can open it up and remove the flake. Just send me an email if you decide to do this (jeremy at this domain).

    October 21, 2014 at 5:08 pm #1537
    Willem
    Participant

    Thanks Jeremy, fixed it again!
    I’d rather not return it because I had to pay an extra €50 tax already just to get it* don’t want to do that again*

    October 21, 2014 at 5:20 pm #1538
    Jeremy Williams
    Keymaster

    Alright then. I hereby extend your forum-based “smack it” flake technical support rights indefinitely.

    October 22, 2014 at 10:47 am #1541
    Willem
    Participant

    Thanks! I should have known 😉

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