Home Forums Game Frame Technical Support Doesn't turn on

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  • #1737
    susie
    Participant

    Received my game frame for xmas and it doesn’t turn on when plugged in. no led’s or any sign of life at all.

    #1738
    Jeremy WilliamsJeremy Williams
    Keymaster

    Sorry to hear it! Can you answer these questions?

    1) Do you see a flash of LEDs for a moment when you turn it on?

    2) Do you see a red LED on the rear circuit board light up when you turn it on, and then begin to dimly blink after a couple seconds?

    If you don’t see either of these, the problem is likely a bad AC cable (the cable that attaches the power supply to the wall). See if you can swap that first, and if there’s still a problem we’ll take it from there.

    #1739
    susie
    Participant

    yeah I read in the forums that you would suggest that. I will try to pick one up tomorrow. was a bummer for it not to turn under the tree. My parents bought it for me and explaining it to them was difficult.

    I replaced the cord that plugs into the wall and it seems to work fine now.

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